Question 1

Does Home Plus list third-party properties?

Accepted Answer

No. Every property in our portfolio is handed over to Home Plus by its owner and is professionally managed end-to-end by our team. We are not a marketplace.

Question 2

How are management fees structured?

Accepted Answer

We offer flat monthly fees and commission-based plans depending on portfolio size and service depth. All fees are disclosed upfront in your management agreement.

Question 3

When do owners receive payouts?

Accepted Answer

Monthly payouts are processed by the 5th of each month, with a statement detailing collections, deductions and reserves. Owners can also view live earnings via the Owner Portal.

Question 4

Do you handle maintenance and repairs?

Accepted Answer

Yes — our in-house maintenance team and vetted vendor network handle 24/7 tickets. All jobs are logged, costed and visible to the owner in real time.

Question 5

Which currencies do you support?

Accepted Answer

We support USD, ETB and SOS, with automated FX conversion in owner statements and analytics.

Question 6

Can I sell a property managed by Home Plus?

Accepted Answer

Yes. Our sales desk markets, prices and closes the sale on your behalf with full conveyancing support. Existing tenants and contracts are handled in accordance with local law.

Question 7

How are tenants vetted?

Accepted Answer

All prospective tenants undergo KYC verification, employment confirmation, reference checks and credit assessment before contracts are issued.

Question 8

Where do you operate?

Accepted Answer

Active offices in Nairobi (Kenya), Mogadishu (Somalia) and Addis Ababa (Ethiopia), with growing coverage across East Africa and the diaspora.